Suspected gas leaks and safety checks
If you suspect you have a gas leak, you must report it immediately to National Grid in the first instance by calling 0800 111 999, you should then contact us on 01522 873333 or if you are calling out of hours 01522 534747. There are a number of important steps to be taken if you smell gas:
- Do not operate any electrical sockets or lights. When lights are switched on it can generate sparks that could ignite the gas in the air
- Do not use matches or naked flames. Put out all cigarettes
- Open doors and windows to allow gas to disperse and keep them open until the leak has been stopped
- Check to see if anything has been left switched on (such as cooker ring), or if a pilot light has blown out
- Turn off the gas supply. The main gas on-off lever can be found next to your gas meter
If the pilot light to your boiler or central heating has gone out, it should display clear instructions on how to re-light it. If you are unable to do so, ring our offices stating the appliance and the model name.
Gas safety checks
As your Landlord, we are bound by law to carry out an annual safety check on your gas appliances and as a tenant, you have responsibilities too. The Gas Servicing and Safety in your Home leaflet sets out what these are, how to avoid putting yourself at risk from faulty gas appliances and what you can expect from your annual gas service.
We will ensure that all properties with a gas appliance owned by us, receives an annual service and safety check. This work is free of charge.