Universal Credit

Help making a claim and budgeting

The City of Lincoln Council and North Kesteven District Council have a dedicated team to assist with digital and budgeting requirements associated with Universal Credit. The team can offer support in the following ways.

Providing Assisted Digital Support (ADS) for anyone wishing to make a claim by:

  • Supporting you to transact with Universal Credit using a personal computer or your own specific device
  • Ensuring you keep log-in credentials safe
  • Setting up a personal email address if you don’t already have one
  • Ensuring that you are able to access your email account to retrieve the email code
  • Ensuring that you are aware of the details needed to have to hand to safely complete your identity verification and claim Universal Credit
  • Ensuring that you understand how to access the ‘partner code’ and the requirement for your partner to complete their online claim using the partner code
  • Applying for Council Tax Support

Helping anyone maintain their Universal Credit claim by providing assistance in:

  • Managing your claim via the online Universal Credit account on whatever device you have access to
  • Managing your own email account on whatever device you have access to
  • Navigating the platform and clearing your personal ‘To do’ list
  • Making journal entries
  • Recovering passwords
  • Uploading documents including your CV and medical certificates
  • Notifying a change of circumstances
  • Making enquiries
  • Printing documents

Providing Personal Budgeting Support (PBS) to anyone by:

  • Supporting you to manage your monthly payments and prioritise essential bills such as rent
  • Applying for Discretionary Housing Payments
  • Income and Expenditure calculations
  • Supporting you, if you require personal budgeting assistance to manage your Universal Credit. The support to be offered includes:
  • Identifying the appropriate channel and provider to deliver personal budgeting support and referring you to the right place immediately
  • Providing, or arranging, telephone or face to face personal budgeting support and follow up action as appropriate
  • Referring if you need an alternative payment arrangement to Jobcentre Plus
  • Referring you to Welfare Advice for other support services such as debt advice

 Resulting in you being able to:

  • Understand your Universal Credit award and what you can claim as well as entitlement to other benefits or grants
  • Work out monthly income and outgoings
  • Recognise priority bills, such as rent
  • Identify and cut back on non-essentials
  • Complete and maintain a budgeting plan
  • Convert from a Post Office card accounts/Simple payments to more appropriate banking products, including a transactional bank account
  • Set up or re-organise direct debits for prioritised payments.

If you want advice or help applying for Universal Credit please contact our Universal Credit Support Team.