FAQ

What happens if I put unacceptable materials in the bin?

Collection staff will check the bin’s contents. What you put in the bin must meet the scheme requirements or it will contaminate a lorry load and we may not be able to compost it.

If there are unacceptable materials in the bin the crew will not empty it, and you will be notified of the problem. We would ask you to remove the problem items and to present your bin on the next scheduled collection date.

Please note that we will not return to collect contaminated bins, intentional or otherwise, so service users are asked to ensure they are careful to comply with this requirement to avoid disappointment.