FAQ

What happens if the bin lid won't close?

The crew may refuse to collect it as emptying a bin without the lid closed can damage the bin, damage the loading equipment, and be a risk to both staff and passers by. We would ask you to remove the problem items and to present your bin on the next scheduled collection date.

Please note that we will not return to collect unemptied bins so service users are asked to ensure they are careful to comply with this requirement to avoid disappointment.