FAQ

What happens if my bin weighs over 100Kg when loaded?

Unfortunately the lifting equipment won’t be able to empty it. There are safety regulations on the maximum weight we can take, and the bins can be damaged if we try.

For these reasons we would have to ask you to remove some of the weight, and to re-present on your next scheduled date.

Please note that we will not return to collect unemptied bins, so service users are asked to ensure they are careful to comply with this requirement to avoid disappointment.