FAQ

How do you know to collect my bin when I have paid, and what will stop other people from swapping my bin, or presenting bins they haven't paid for?

The information sent out to you when you pay includes a sticker for your bin, and we ask you to clearly mark your address on it.

You are required to place the sticker on your bin in the location set out in the information details.

Staff will cross reference the sticker with their rounds lists to ensure that only paying customers receive the service. This system has been used elsewhere successfully.