FAQ

Do I really need to have the bin out by 7am? I know they don't get to me until much later in the day usually.

Yes. Because we don’t know how many people will buy into the service at the start, and because we can’t be sure how many bins will be out for collection, then collection times can vary considerably. This can also be influenced at any time by other things beyond our control such as road works and traffic accidents. We will not return to collect bins that were not placed out on time so service users are asked to ensure they are careful to comply with this requirement.