Your Bin
What happens if I put unacceptable materials in the bin?
Collection staff will check the bin’s contents. What you put in the bin must meet the scheme requirements or it will contaminate a lorry load and we may not be able to dispose of it. If there are unacceptable materials in the bin the crew will not empty it, and you will be notified of the problem. We would ask you to remove the problem items and to present your bin on the next scheduled collection date.
Please note that we will not return to collect contaminated bins, intentional or otherwise, so service users are asked to ensure they are careful to comply with this requirement to avoid disappointment.
What happens if the bin lid won't close?
The crew may refuse to collect it as emptying a bin without the lid closed can damage the bin, damage the loading equipment, and be a risk to both staff and passers-by. We would ask you to remove the problem items and to present your bin on the next scheduled collection date.
Please note that we will not return to collect unemptied bins, so service users are asked to ensure they are careful to comply with this requirement to avoid disappointment.
What happens if my bin weighs over 100Kg when loaded?
Unfortunately, the lifting equipment won’t be able to empty it. There are safety regulations on the maximum weight we can take, and the bins can be damaged if we try. For these reasons we would have to ask you to remove some of the weight, and to re-present on your next scheduled date.
Please note that we will not return to collect unemptied bins, so service users are asked to ensure they are careful to comply with this requirement to avoid disappointment.
What if my bin is damaged/stolen?
You can call us 01522 873423, and an officer will visit and document the situation. If required, we will arrange for a replacement bin (and a new sticker if it is a green bin). There is no charge for replacing stolen bins, either for the bin or the delivery. We will usually look into reports relating to stolen bins to see if these can be traced. To receive a replacement green bin, you have to have already paid the annual collection fee.
I'd like more than one bin, is that possible?
Yes. You can have up to four bins registered to your property.
For green bins, the first bin is charged at £39 for emptying, but additional bins are charged at £15 each. If you require bins delivering, then there is a cost of £15 per bin.
Some people have different sizes of bins. Why is this and what are my options?
There are two sizes of bin in use, 240L and 140L. The smaller bins have been provided where gardens and storage space is smaller.
If you are subscribed to the garden waste scheme, the charge we make is the same regardless of the bin size. Please make clear at the point of ordering if you require the smaller bin size. If you order one bin size but later decide to change then there will be a delivery charge.