If I live at a property that has problems taking wheeled bins, for example it has steps up to it, can I still opt-in for the service?

Not necessarily. For some properties use of wheeled bins isn’t a realistic proposition. This is more commonly due to steps or very step slopes which make their use impractical. In such cases we will make a visit and take an objective view as to how safe it would be for you, and the collection operatives. We will try to get you on the service if we can, but in some instances we may have to refuse on safety grounds.