Self-Isolation Support Payments
We are currently experiencing a high volume of applications and are dealing with these in chronological order. Please be assured we will contact you as soon as possible after receiving your application form.
Please note to be eligible for this scheme due to a positive result your application can only be considered from a positive PCR test and engagement with the Test and Trace process. We cannot consider applications using results from a positive lateral flow test.
When it comes to Covid-19, we all know that ensuring isolation is one of our most powerful tools for controlling transmission of the virus.
Self-isolating helps prevent family, friends and the community from contracting coronavirus, as well as helping to protect the health and care system.
However, we also know that the need to self-isolate can cause financial pressures for those on low incomes and the self employed.
As a result of this the Government is providing a Test and Trace Support Payment of a £500 lump sum payment for those on low incomes to support them if they cannot work during their self-isolation period.
We advise you to check this website page for further updates.
Who will be eligible?
To be eligible for the Test and Trace Support Payment, you must:
- have been asked to self-isolate by NHS Test and Trace either because you have tested positive for coronavirus or have recently been in close contact with someone who has tested positive. Please note: you will only be contacted by NHS Test and Trace after a positive P.C.R result.
- have responded to a message from NHS Test and Trace and provided any legally required information, such as details of close contacts;
- be employed or self-employed;
- be unable to work from home and will lose income as a result; and
- be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit
Test and Trace Discretionary Payments
Test and Trace Support Discretionary payments, will be for individuals who are told to self-isolate on or after 28th September 2020 and who meet the relevant eligibility criteria listed above and in addition:
- Are not currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit; and
- Are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating
Applications from parents and guardians who are caring for a child or young person who is self-isolating
Parents and guardians who are not legally required to self-isolate can make one application per household for the young person’s self-isolation period.
- You are the parent or guardian (including those fully vaccinated) of a young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the young person’s self-isolation period
- You are employed or self-employed
- You cannot work from home while undertaking caring responsibilities and will lose income as a result
- You meet all the other means-tested eligibility criteria for a Test and Trace Support Payment or locally determined criteria for a discretionary payment
The young person:
- Has tested positive for COVID-19 and is aged 15 or under, or aged 25 or under with an Education, Health and Care (EHC) plan;
- Is aged 25 and under, is not fully vaccinated/not exempt from self-isolation, has an EHC Plan and has been notified as a close contact of someone with COVID-19 by NHS Test and Trace or the NHS COVID-19 app
How much is the payment?
- Individuals who are required to self-isolate and who meet the eligibility criteria will be entitled to £500
- This will be payable as a lump sum.
Will these payments be taxed?
- These payments will be subject to income tax. They will not be subject to National Insurance contributions.
How long will this be in place for?
- The scheme will end until 31 March 2022. During this time, the Government will continue to review the scheme.
When will this come into force?
You will be able to make an application to your local Council from Monday 12 October 2020.
Individuals who are required to self-isolate from 28 September will be able to apply and request that the payment be backdated to 28 September 2020. This is the date the Government introduced the Test and Trace Support Payment.
No claim can be backdated beyond the 28 September 2020
What evidence will I need to provide to apply for the payment?
- a notification from NHS Test and Trace asking them to self-isolate (this will include a Unique ID number);
- a bank statement and proof of employment, or, if they are self-employed, evidence of self-assessment returns, trading income and proof that their business delivers services which cannot be undertaken without social contact
If applying due to a child/young person self-isolating:
- the child’s eight-digit NHS Test and Trace ID number, or
- a screenshot of the young person’s NHS COVID-19 App notification telling them to self-isolate AND evidence that the young person has an Education, Health and Care Plan. This is for parents or guardians of young people aged 16-25 who have additional support needs and who have been notified to self-isolate by the NHS COVID-19 App.
What if my self-isolation started before the 28th September but ends after the 28th September?
You must have been advised on or after the 28th of September 2020 to isolate in order to be eligible for the payment.
How many times can I apply?
Some individuals could be asked to self-isolate by NHS Test and Trace more than once.
Someone can claim more than once (if they are told to self-isolate multiple times), as long as they meet the eligibility criteria for each individual claim and their periods of self-isolation do not overlap.
When do I need to make my claim?
You must apply within 42 days from the start of your self-isolation period.
Applications from members of the same household
People in the same household can each make an individual application to receive the payment, if they each meet the eligibility criteria.
How quickly will I receive the payment?
Please note – we are currently experiencing a high volume of applications and are working through these in date of receipt order, to issue information requests, and then entitlement decisions as soon as possible after you have provided all of your evidence.
Once you have provided the final piece of evidence in support of your claim and our team have verified that you are eligible for a payment, we aim to forward your details to our banking team within 3 working days. Once issued the payment should reach your account within 3 working days.
Apply online >