Test and Trace Support Payments: Discretionary Policy Guidelines

3. Eligibility for Payments

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Eligibility Criteria

Test and Trace Support Payment discretionary payments, will be for individuals who are told to self-isolate on or after 28th September 2020 and who meet the relevant eligibility criteria, as follows:

  • Who are not currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit; and
  • Who are on low incomes and will face financial hardship as a result of not being able to work while they are self-isolating


LiNK cannot accept applications from people told to self-isolate before 28th September 2020, even if the period of self-isolation continues after 28th September 2020.

Applications from members of the same household

People in the same household can each make an individual application to receive the payment, if they each meet the eligibility criteria.

Multiple claims

Someone can claim more than once (if they are told to self-isolate multiple times), as long as they meet the eligibility criteria for each individual claim and their periods of self-isolation do not overlap.  LiNK will keep a record of all individuals who make claims to guard against potential fraud – for example, where multiple claims may be made.

Applications made after someone’s period of self-isolation has ended

Eligible individuals can make a claim within 42 days after the first day of an individuals period of self-isolation.  LiNK will not accept applications after this point.

Third-party applications

Applicants can apply on behalf of someone else. However, the £500 must be paid into a bank account in the name of the person for whom the application is being made (so, for example, if someone applied on behalf of a parent, the payment would be made into the parent’s bank account).


Applicants with other support needs

As part of the information available on the online application form and in the design process, LiNK will reference any other local support that is available for people who have been instructed to self-isolate, such as food packages.

Applicants who are self-isolating who have not been told to self-isolate by NHS Test and Trace

LiNK cannot approve applications for anyone who does not have a valid notification from NHS Test and Trace. The legal duty to self-isolate that came into force on 28th September 2020 applies only to people who have been told to self-isolate by NHS Test and Trace. This means it is important that people who have tested positive share accurate information about their recent contacts with NHS Test and Trace.

Applicants who are quarantining after returning to the UK

The Test and Trace Support Payment scheme does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus or have been instructed to self-isolate by NHS Test and Trace.