Test and Trace Support Payments: Discretionary Policy Guidelines

4. Application Process

City of Lincoln Council Logo, North Kesteven District Council logo, LiNK logo

LiNK has arrangements in place to process and verify applications, issue payments to successful applicants, as well as to prevent and detect fraud.

LiNK has an online application form for City of Lincoln Council and North Kesteven District Council, which is able to take applications for both the ‘mandatory’ and discretionary schemes. 

or those without access to online facilities, claims may be taken over the telephone through the LiNK Welfare Reform Support Team.

To apply, applicants will complete the online form (or a telephone/hard copy application if digitally excluded) and provide LiNK with:

  • A notification from NHS Test and Trace asking them to self-isolate;
  • Proof of savings/capital;
  • A bank statement showing details of the account to receive the payment;
  • Proof of employment or, if they are self-employed, evidence of self-assessment returns, trading income and proof that their business delivers services which cannot be undertaken without social contact;
  • Where required, an income/expenditure statement – which will be included as part of the application process, and link in with requirements of LiNK’s guidelines for Discretionary Housing Payments.

Once this evidence has been verified and eligibility for a discretionary payment is affirmed, LiNK will pay the applicant £500. This payment should be made within three working days of receiving an eligible application.

Accessibility requirements

LiNK has arrangements in place to ensure accessibility of forms for citizens across languages and disabilities.

How will people provide evidence?

LiNK has arrangements in place to allow applicants to upload their evidence electronically, wherever possible.  As some applicants will not have access to scanning equipment while they self-isolate, this will include accepting photographs of documents wherever possible.  Data security and evidence provided will be retained in line with appropriate LiNK policies.