Qualifications for your apprentice

Business and Administration Levels 2 and 3

A great introduction to administration that provides the foundations (at level 2) and more advanced skills (at level 3) to working in an office environment. Qualified learners often find progression into job roles such as Office Junior, Administrative Support/Assistant/Receptionist. The great thing about the Business and Administration NVQ is the transferable skills you’ll learn; with this qualification you have the basic skills to work in any office environment.

During the qualification your apprentice will have an individual assessor assigned to them and a choice of units provided; the work is assessed via observations, professional discussions, oral questioning and written questions. We always cater towards individual learning styles.

Customer Services Level 2 and 3

Aimed at individuals with little or no previous experience of a customer services environment (level 2) but with a desire to work with and help the public in a very busy people facing environment as well as those with more experience (at level 3). This is a great introduction to customer services and provides the foundations for progression into job roles such as junior receptionist, switchboard operator or junior customer service assistant. The great thing about this scheme is the transferable skills your apprentice will learn; with this qualification they will have the basic skills to work in any busy customer service environment.

An individual assessor is assigned to your apprentice and a choice of units provided; the work is assessed via observations, professional discussions, oral questioning and written questions.

Team Leading and Management

For those with more experience of working in a managerial or team leading role we also offer NVQ’s in these areas. For more information on our team leading and management qualifications please contact us directly on 01522 873306 or email WBL@lincoln.gov.uk.

Craft Apprenticeships

Apprenticeships in Painting and decorating, electrical, plastering, plumbing and joinery are also available with the City of Lincoln Council. If you would like to speak to someone about our craft apprenticeships please call 01522 873437.

What else is included in the apprenticeship?

As part of the apprenticeship programme your apprentice will also be given additional training in the following areas:

Personal Learning and Thinking Skills (PLTS)

Would you say your apprentice is good at managing their own time and the tasks you they have to undertake? Then they are already showing signs of being a Self-Manager, one of the six different learning and thinking skills we will help develop and evidence over the course of the qualification.

During the programme apprentices are encouraged and supported to develop skills in being a Self-Manager, Team Worker, Creative Thinker, Independent Enquirer, Reflective Learner and an Effective Participator.

Functional Skills in Maths, English and ICT

Functional Skills is a hands-on and accessible approach to ensure your apprentice has the skills they require to complete your qualifications. Delivered one to one, Functional Skills will be issued to you after an initial assessment of your basic skills, or depending on what qualifications or grades you have when you join the apprenticeship.

This focuses on bridging gaps in knowledge and promoting confidence in the core subjects of Maths, English and ICT.

Enrichment Activities

In addition to the training, support and development on the apprenticeships we also offer a range of opportunities to develop additional skills and experience. We encourage all of our apprentices to participate in the following wherever possible:


The Apprentice Learner Forum (ALF) is a project and development based workshop that runs bi-monthly. In these sessions apprentices have developed their own events such as a promotional event day in Lincoln City centre and an open day at City Hall. Focused sessions also take place in which organisations such as Barclay’s Life Skills provide talks, presentations and workshops.

Interview skill days

Working in collaboration with local schools and education provider’s interview skills days give students an early taste of how job interviews are conducted in preparation for their future. As part of their development our apprentices help support these days by sharing their own experiences with pupils as well as gaining experience in how to conduct professional interviews.

Career days

In our role of providing career advice and guidance to local schools our apprentices are given the opportunity to support school careers days, talking to pupils about their experiences and offering them advice on their future career options.

Charity fundraising

Our apprentices have been involved in raising funds for various charities over the years. Events such as cake sales and dress down days organised by apprentices have been instrumental in this.

National Apprenticeship Week

March of each year celebrates National Apprenticeship week, a special time to recognise the importance and impact that apprentices make on businesses nationally. To mark this event our apprentices are heavily involved in organising special events such as open days, cake sales and other special activities such as a city wide treasure hunt.

E-learning courses

Additional free e-learning courses are offered to learners to help with their continuous professional development, knowledge and CV building.

Additional support

Support for interview skills and job interviews are offered by the team to all apprentices as well as ongoing support to help them in their job roles.