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Types of problems and solutions

Depending on what kind of problems you are facing we may be able to help you in various different ways. Use the information below to find out what you need to do.

Assault or criminal damage

If you have been a victim of assault or criminal damage you should always inform the police. If your neighbour is a council tenant, as their landlord we can take action against perpetrators of such behaviour for breach of their conditions of tenancy.

In serious cases we can also take immediate legal proceedings through the county court and obtain an injunction order to prohibit further behaviour of this nature as well as to protect the victim.

We will ensure that victims of assault or criminal damage receive the right advice and support.

Child cruelty/abuse

If you suspect that a child is being abused by a neighbour, you should contact the county council’s children’s services and the police immediately. Similar steps will be taken if a member of staff also suspects a case of child abuse. Please be aware that we do not deal with such cases ourselves.

Noise

You can find more specific information on noise pollution in this article.

Garden disputes

If you having problems regarding a high hedge or tree please read our page dedicated to this issue.

Properties kept in poor condition

Council tenants have signed an agreement which contains a number of specific conditions relating to the responsibilities of tenants to maintain both the internal and external condition, including gardens, of their accommodation to a reasonable standard. Estate officers carry out regular estate inspections and identify tenants who may not be maintaining the conditions of tenancy in the above respect.

If you have any concerns about an individual council tenant, specifically in respect of the condition of their property, you should contact us through our online form.

We shall take appropriate action for breach of the conditions of the tenancy agreement in such cases.

If the owner of the garden is a private landlord or tenant our Private Housing Team also has a number of powers to deal with these issues, in this case you should fill in our online form.

Nuisance issues relating to animals or pets

Council tenants have signed an agreement which contains a specific condition relating to the keeping of domestic pets (excluding guide dogs/helper dogs) in Council properties.

If a council tenant’s pets causes a problem, we shall take appropriate action for breach of the conditions of the tenancy, you should fill in our online form.

Our Public Protection and Anti-Social Behaviour Team have a number of powers to deal with animals causing a nuisance, or help them if you suspect that a pet is being mistreated, neglected or has been abandoned in a property. If the pet is within a private property, you should fill in our online form.

You can also contact the Royal Society for the Prevention of Cruelty to Animals (RSPCA) for further advice and assistance in the above circumstances.

Pollution/smells/bonfires

The tenancy agreement contains a number of specific conditions relating to the responsibilities of tenants to maintain both the internal and external condition, including gardens, of their accommodation to a reasonable standard. This also includes any tenants who are causing nuisance by lighting bonfires in their gardens. Estate officers carry out regular estate inspections and identify tenants who may not be maintaining the conditions of tenancy in the above respect.

If you have any concerns about an individual tenant, specifically in respect of the condition of their property and gardens or causing a nuisance by lighting bonfires, you should fill in our online form.

If you have any other problems or dispute with your neighbours in respect of your gardens, you should contact your estate officer.

We shall take appropriate action for breach of the conditions of the tenancy in such cases.

If the owner of the garden is a private landlord or tenant our Public Protection and Anti-Social Behaviour Team also have a number of powers to deal with these issues, in this case you should fill in our online form.

Private Housing Team

Contact private housing >

 

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