A Listen to this page
Home > Your council > News and media > News > Public Services Hub

Public Services Hub opening

Published: 27/01/2016
Public Services Hub opening

Public Services Hub opens its doors

Lincoln’s new Public Services Hub – creating a one-stop-shop of vital services and organisations – is officially open.

As well as being the home to City of Lincoln Council, City Hall will now be the new base for the Department for Work and Pensions’ JobCentre Plus function, bringing two key services together to provide an improved and more cohesive experience for the customer and, in turn, creating the biggest DWP and local authority co-location project in the country.

The city council’s customer services and property shop operations will now be delivered from the first floor east wing, with the JobCentre Plus situated on the first floor west wing.

Alongside these services will be Lincolnshire Credit Union, Voluntary Centre Services and The Network.

Angela Andrews, the city council’s Chief Executive and Town Clerk, said: “These are really exciting times and our new hub will benefit the local community greatly, providing joined-up services from a single location at a reduced cost to the tax payer. 

“We’ve worked hard to ensure there has been minimal disruption while works to City Hall have taken place to accommodate this move and are grateful to everyone who has helped us make this happen.

“I’m sure that having all these key services together will be a real benefit to our customers and look forward to seeing the Hub in action.”

Graham Sheppard, Jobcentre District Manager said: “From Monday 25 January Lincoln Jobcentre services will be co-located with those of City of Lincoln Council at their premises within City Hall. 

“This is a very exciting time for us and we are thrilled to be able to build stronger relationships with our colleagues at the local authority. 

 “The new Public Services Hub will provide joined up services for the local community in a single building, enabling closer working with local partners, while offering a more comprehensive service to our customers and making significant savings for the taxpayer.”

Works to transform City Hall into the Public Services Hub, funded by the DWP, started back in summer 2015 and have been carried out by Robert Woodhead Limited.

Juliet Slater, Team Leader for Woodhead, said: “The success of the refurbishment project at City Hall has been down to effective planning in partnership with the team at City of Lincoln Council.

“From the outset we knew that we needed to ensure the project worked logistically.

“We worked closely with multiple partners, who all needed to continue to operate their services while ensuring we were able to deliver an extensive programme of refurbishment works on time and on budget.

“We planned the programme carefully to make sure the impact on the services was kept to a minimum while the changes to City Hall took place.

“This partnership working has enabled us to deliver a much improved, more modern facility which works for the services and the customers who use it every day.”

The new Public Services Hub is open from 9am to 5pm on Monday, Tuesday and Thursday, 10am to 5pm on Wednesday and 9am to 4.30pm on Friday.

If you can't find what you're looking for visit our contact us page for a number of options which may help.