How we must use your personal data
The City of Lincoln Council’s Chief is what is known as a ‘data controller’ of the information you provide and are registered with the Information Commissioner’s Officer. They take your privacy seriously and must use your personal data:
- fairly, lawfully and be open with you about how we use it
- for a particular purpose and we must not do anything with your data which is not compatible with this
- keep your data accurate and delete any inaccuracies without delay
- obtain from you only the data which is necessary
- keep your data only for as long as necessary - six years in accordance with the Limitation Act 1980.
- store your data safely and securely
What personal data do we collect from you?
We collect and use your personal data for the purposes of logging, investigating and updating you about a complaint that you have made. This is necessary in order for us to be able to fulfil our statutory obligations and responsibilities to investigate complaints or concerns. This includes the use of data such as;
- your name
- your address
- details of how your complaint affects you
- Any vulnerabilities you may have
- notes about any relevant circumstances that you have told us about
- other occupants in your home
What legal reason do we have for using your data?
Environmental Protection Act 1990
- ASB Complaints
- Noise complaints
ASB Crime and Policing Act 2014
- Rats or Mice,
- accumulations of waste in gardens,
Prevention of Damage by Pests Act 1949
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Dangerous dogs Act 1973
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Dogs fouling of land Act 1996
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Control of Pollution Act 1974
Noise Act 1996
- Filthy and Verminous Properties
Public Health Act 1936
How we use your data
To inform our decisions around the investigation.
To update you of our actions
To request further information or evidence from you
To seek an update of the current issues
To ensure that you have relevant support
We do not share your information with the subject of your complaint without your expressed permission and only when it is crucial to the case. If you agree to provide a statement or attend court it is likely that your information and/or identity will be made available to the subject of the complaint. This will be discussed with you before the information is provided.
Additionally you may contact the Public Protection and Anti-Social Behaviour Team for support or information about safeguarding or if you wish to report or are a victim of Hate Crime or Domestic Abuse. In these circumstances it may be necessary for us to share details with safeguarding partners and/or the police to keep you or others safe.
How long do we keep your data?
In most cases we will keep your data for 6 years after which we will ensure it is securely disposed of. In some circumstances this period may differ. You can find our full retention period here.
Who will your personal data be shared with?
Your personal data will not be shared with others without your consent,unless they are processing this on our behalf, or because we are legally required to, for example for the prevention and detection of crime. The Public Protection and Anti-Social Behaviour Team has a number of Information Sharing Agreements with partner agencies such as Lincolnshire Police, Members of the Safer Lincolnshire Partnership and support agencies such as Addaction and P3. It may be necessary in some cases for us to share your information with our partners to ensure that your case is dealt with in the most appropriate way. Where information is shared, it is done in accordance with our Information Sharing Agreements, which ensures that your information is shared, stored and deleted in accordance with the legal requirements.
How can you access your personal data?
You have the right to request access to your information, to request that it be rectified if incorrect, to restrict its processing and to its erasure in certain circumstances for example if we are no longer legally required to keep it. You also have a right to object to its processing when its use is not provided for by law for example to the processing of your email or telephone contact details.
If you want to know more about your rights relating to the personal data we hold about you or you have a complaint regarding the way we have handled your personal information please contact our;
Data Protection Officer, City of Lincoln Council, City Hall, Beaumont Fee, LN1 1DD, Telephone 01522 881188 or firstname.lastname@example.org
If however you remain unhappy, then you have a right to complain to the Information Commissioner at: -
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate) or visit www.ico.org.ukor email email@example.com