Customer Service Practitioner Level 2 Standard Apprenticeship

On-programme

  • Typical duration of this apprenticeship is 15 months
  • Apprentices need to complete 20% off-the-job training (OTJ) during the on-programme phase of their apprenticeship. Specific rules govern this and it must take place in the apprentice’s contracted hours
  • Examples of OTJ include study time, tutor led delivery and online learning.