Accessibility Statement for

We want everyone who visits the website to feel welcome and find the experience rewarding, going above and beyond the Public Sector Bodies Accessibility Regulations 2018.

This statement was updated on 16 September 2021.

What are we doing?

To help us make the website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1.

These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

  • The guidelines have three levels of accessibility (A, AA and AAA)
  • We’ve chosen Level AA as the target for

How are we doing?

We're working hard to achieve our goal of Level AA accessibility, but we realise there are some areas of our website that still need improving. 

The following information explains what we're doing to make that happen:

Success criteria 1.1.1: Non-text content

We are partially compliant.

The team is aware that some images do not have alternate text.

We are reviewing the use of all images and descriptions across the website with a view to improving our compliance with this standard.

All content editors and staff have been provided with accessibility guidance via the City of Lincoln Council staff intranet.

We are using website governance tools to help us review and improve our compliance with this criteria.  

Success criteria 2.4.6: Heading and Labels

We are partially compliant.

We continually review the use of headings and descriptive labels on each document page or table. 

All content editors will receive refresher training where required and continue working towards updating page headings, and labels, to ensure they describe page content, topic and purpose in Plain English.

We are using website governance tools to help us review and improve our compliance with this criteria.  

Success criteria 2.4.7: Focus Visible

We are partially compliant.

The team is aware of an ongoing issue using the keyboard to select buttons on the cookie consent pop up on 

The buttons should ensure that controls change appearance when they are selected.

We have raised these accessibility concerns directly with our external supplier, Legal Monster, for timely resolution.

PDFs and other documents

PDFs and documents you download to access any of our services should be accessible to everyone. However, we know that some of our existing documents aren’t. 

PDF Accessibility issues may include:

  • Missing document structure
  • No alternate text for images 
  • Not being written in Plain English
  • Not machine readable

This mostly applies to our PDFs and other documents published before 23 September 2018, audio and video content and archived parts of our website. These types of documents are exempt from the regulations, so we don’t currently have any plans to make them accessible.

We know that some PDF's published after 23rd September 2018 are currently not accessible. 

City of Lincoln Council audits all documents uploaded to our website using an internal website content request form. We are then able to then make a decision to either approve or refuse a request and sign post staff to further guidance on accessibility.

Following content auditing and careful review, a joint decision with Council staff will be made to:

  • Reformat the content into accessible PDF's
  • Create new HTML website pages or online forms
  • Or delete the inaccessible document from our website 

To help us achieve this task, we are using an automated website governance tool, Silktide, to identify and review any inaccessible PDF documents.

How to request information in a different format 

If you need to access information in one of these document types, you can contact us and ask for an alternative format.

If you need information in a different format please tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need (for example, audio CD, braille, BSL or large print, accessible PDF)

Staff Accessibility training materials

We have adapted SCULPT for Accessibility materials  and developed a dedicated staff area on the City of Lincoln Council intranet, called 'Accessibility Hub', to help raise staff awareness of accessibility compliance.

We have recently produced a training video and internal staff guidance document entitled ' How to create accessible PDFs using Microsoft Word'. The document provides step-by-step guidance and encourages staff to create accessible documents using the Microsoft Accessibility Checker. 

The above resources have been promoted to all City of Lincoln Council Service Managers.  They provide Council staff with the guidance and information they need to be able to write, create and maintain accessible content and documents. 

Using third party content or functionality on our website

We often use third party content or functionality on our website. This allows us to offer a wide range of services that can be completed online. They are each built to look like our website but are based on a different technical platform. 

This includes:

  • Online forms for customers to fill in
  • Self-serve system to manage your Council tax account
  • Card payment systems
  • Our latest job listings

Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.

If we have paid for content to be created, or have a contractual relationship with the commissioner, we ensure accessibility guidelines are met as part of contractual obligations.

Where we are legally required to feature third party content or functionality, we cannot reasonably accept responsibility for ensuring it meets accessibility standards. However, where it is within our control, we will make every reasonable effort to work towards meeting accessibility requirements.

We are currently working with third party suppliers to obtain accessibility statements and to ensure these platforms are compliant with the Level AA criteria outlined in the Web Content Accessibility Guidelines (WCAG 2.1), including:

  • Granicus (online forms -
  • Gov.UK Pay (online payments -
  • My Accounts (
  • Job Listings (
  • Northgate Benefit Applications (
  • Housing (
  • HMO Licensing (
  • committee portal (
  • Planning Search (
  • Parking Notices and Fines (
  • Location maps (

Deaf or hard of hearing

If you are deaf or have profound hearing difficulties you can use the next generation text service to access our services

Site compatibility and screen readers

The site should be compatible with basic operating system screen magnifiers; speech recognition software, and operating system speech packages.

The site should be compatible with recent versions of the following screen readers:

  • Jaws
  • ZoomText
  • NVDA
  • VoiceOver
  • Window Eyes
  • Supernova screen readers
  • MAGic

Have Your Say

We will continue to review, iterate and improve our website to provide the best possible level of customer service. However, if you would like to make a suggestion on improving the website, especially from an accessibility point of view, please complete our short online form.

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