Accessibility Statement for

We want everyone who visits the website to feel welcome and find the experience rewarding, going above and beyond the The Public Sector Bodies Accessibility Regulations 2018.

What are we doing?

To help us make the website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1.

These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

  • The guidelines have three levels of accessibility (A, AA and AAA)
  • We’ve chosen Level AA as the target for


How are we doing?

We're working hard to achieve our goal of Level AA accessibility, but we realise there are some areas that still need improving.

The following information explains what we're doing to make that happen.

Success criteria 1.1.1: Nontext content

A few 'img' elelments do not contain alternate text. We are reviewing the use of images and descriptions across the website with a view to impoving our compliance with this standard.

Success criteria 1.3.1: Info and Relationships

We need to improve the use of semantic html page elements to convey the meaning of our content rather than relying on visual presentation alone. We review our page content using website auditing tools and are working towards addressing and reducing any outstanding issues.

Success criteria 1.4.1: Use of Colour

This criteria is not always addressed in the page 'script' tags. These issues will be investigated by our website supplier, discussed and a long term solution implemented across the website.

Success criteria 1.4.3: Contrast (Minimum)

We partially meet this standard. There is a minor contrasting colour issue with the dark pink colour palette on a white background. We have asked our website supplier to investigate and update the CSS style sheets to address this issue.

Success criteria 1.4.5: Images of Text

We partially meet this standard. At present we have Covid-19 image banners on our homepage which contain text within an image. Going forward we will be restricting the use of images containing text. We will address this issue by scanning our website with auditing tools and discussing accessibility requirements with our service areas, content editors and communications department.

Success criteria 1.4.11: Non-Text Contrast

The colour of our websites visual user interface components do not offer a low contrast option for visually impaired users. We have approached this issue with our website supplier.  They will investigate and provide a quotation for a solution. We may not be able to address this issue until we can secure funding. 

Success criteria 2.3.1: Three Flashes or Below Threshold

We are paritally compliant. We are continually reviewing html page templates, CSS and style improvements with our website supplier. They will continue to work with us to help address any remaining technical issues.

Success criteria 2.4.4: Link Purpose (In Context)

We partially meet this criteria. We are aware that some of our page links that do not provide context or a description for the destination of the link. We periodically review our web pages using online auditing tools and will continue to address any outstanding issues.

Success criteria 2.4.6: Heading and Labels

We are partially compliant. We intend to review the use of aria labels and descriptive labels on every document page. This will be achieved using automated scanning software.  We will manually review and update headings and labels to ensure they describe a web pages content, topic and purpose.

Success criteria 2.4.7: Focus visible

We will test the use of a keyboard operable user interface to ensure that the keyboard focus indicator is visible.  Any technical issues will be raised with our website supplier. We will review their feedback and implement the most cost effective solution.

Success criteria 3.3.2: Labels or Instructions

We partially meet this criteria. Not all page labels describe its associated input element. Some page content is lengthy and does not provide important cues and instructions that will benefit people with disabilities. We are working with our content editors and service areas to constantly review content and make changes as required.

Success criteria 3.3.4: Error Prevention

We use an external provider called Firm Step for all of our online forms. Users with disabilities are more likely to make a mistake on a form e.g. hit a key by mistake. We will discuss the implementation of additional 'safe guarding' functions before submitting online forms with our Business Development team and external supplier.

This accessibility statement was generated on 19th May 2020.

Deaf or hard of hearing

If you are deaf or have profound hearing difficulties you can use the next generation text service to access our services

Site compatibility and screen readers

The site should be compatible with basic operating system screen magnifiers; speech recognition software, and operating system speech packages.

The site should be compatible with recent versions of the following screen readers:

  • Jaws
  • ZoomText
  • NVDA
  • VoiceOver
  • Window Eyes
  • Supernova screen readers
  • MAGic

Useful accessibility tips



We will continue to review, iterate and improve our website to provide the best possible level of customer service.

If you would like to make a suggestion on improving the site, from an accessibility point of view, please complete our online form.

Website feedback > 

Thank you,
City of Lincoln Council Web Team