Appealing a benefit decision

Receiving your benefit decision

After you have made your claim for benefit, or when we make a new decision about your benefit entitlement, you will receive a ‘decision notice’.

Normally you will receive a decision from us because you have:

  • Claimed Housing Benefit or Council Tax Support
  • Had a change of circumstances which affects your Benefit
  • Been told you have been overpaid benefit

This decision notice will tell you how we have assessed your benefit, how much you are entitled to, and any changes that we have made.

You must check the details that we have used carefully and tell us if you think that anything is wrong.

If you do not tell us about something that is incorrect on your decision notification letter then you could be overpaid Housing and/or Council Tax Support and we will ask you to pay the money back.

If you don’t agree with the decision you can ask us to look at the decision again.