Asking us to look at your decision again
If you disagree with a decision that we have made about your benefit you can ask us to look at our decision again. Your decision will be checked by a different member of staff.
You must write to us within one month of the date of our decision and tell us what you disagree with and your reasons why. You should give us as much detail as possible and send us any evidence to support your request if necessary.
You can write to us at City of Lincoln and North Kesteven District Council Shared Services, Revenues and Benefits Office, PO Box 1257, Lincoln, LN5 5PQ.
If we need any further information or evidence from you then we will contact you.
If it has been over one month since we made the decision that you disagree with then you may still be able to ask us to look at it again. You can request a review of a decision for up to thirteen months after it was made, however you must be able to show that you have a good reason for failing to make your request within one month.
- You were in hospital
- You were not aware of a material fact at the time the decision was made
This is not an exhaustive list and all circumstances will be considered, however you must provide evidence of the reason why your request was delayed.
We will write to you and tell you whether we have changed our original decision.
If we change our decision then we will confirm our new decision in writing. If the decision cannot be changed, our letter will confirm the original decision and say why it cannot be changed.