Collection of large or bulky items
Book a paid collection
We provide two options for getting large or bulky items removed if you aren’t able to take your waste to a Household Waste Recycling Centre:
- A free service to those that qualify for the free scheme ‘Assisted Bulky Collections’
- A great value charged service for those who do not ‘Paid Bulky Collections’
Details on both are set out below.
Free Assisted Bulky Collections
We provide a free collection for large or bulky items to residents who are eligible, please note all adults living in the property must be eligible.
We do require proof of the qualifying criteria for all resident adults.
If you are eligible for a free collection, please call 01522 873 423 where we will confirm the collection details with you.
The eligibility for this collection service can be found below.
- The owner of the items is in receipt of a mean tested benefit eg. Universal Credit
- The owner is in receipt state pension.
- The owner of the items is registered disabled.
- The owner of the items is pregnant and have no able-bodied person living at the address with them.
- The owner of the items is suffering from a temporary disability and has no able-bodied person living with them at the address. This includes broken bones such as broken arms or legs etc.
If you do qualify there are also terms of the collection service that can be found below and must be met for us to arrange a collection.
- We do not do house clearance collections.
- You have not used the service within the last 3 months.
- The items must belong to the person who is eligible for the service.
- We can only take household items of furniture (No garden furniture or DIY materialsor bags/boxes of household waste.)
- The items must be present Kerbside for collection unless you are on the assisted waste collection list.
- Unfortunately, we cannot take Fridges or Freezers on this collection due to the chemicals and gases in them. If you have one to dispose of you could call Biffa who offer a collection for a fee or use our new paid for service, the information is below.
If you do qualify, we do need to see some proof of any benefits/pensions that you receive in line with the qualifying criteria. To do this, we ask that you email a photo of your latest award letter or any other recent documentation to customer.services@lincoln.gov.uk. Please provide your name, Address, description of the items that you require for collection and a contact telephone number. Once we receive this proof a member of our team will contact you to confirm the booking.
If you would like to arrange a collection, we carry out these collections every Wednesday. All the items must be declared to us and presented kerbside for 6:30am on the day of collection.
If you wish to cancel your collection, please let us know as soon as possible. We collect items every Wednesday. You should allow up to four weeks for collection, though normally we can collect sooner. You will be advised of when your collection will take place when you book. Three items can be collected at one time, and you can make one request in any three-month period.
Please call on 01522 873423 or email customer.services@lincoln.gov.uk if you have any further enquiries.
Examples of items that can be collected include any general household furniture such as: sofas, chest of drawers, wardrobes, chairs, beds, mattresses, carpets, tables, bookcases, shelves etc. As well as any electrical items, for example: washing machines, tumble dryers, cookers.
Items that cannot be collected include: fridges, freezers, paint, gas cylinders, asbestos, wood, pianos, paving slabs and any DIY items such as doors, glass, baths, toilets, washbasins, windows etc.
If you have WEEE or POPs items (please see bottom of page), they will be collected by a separate vehicle but on the same day, so please expect more than one visit.
Paid Bulky Collections
Collections are on Saturdays. You will be given the date of the next available collection when you book. You will need to leave your items at the edge of your property on the morning of collection, by no later than 7am.
A points system is used to determine how much you will pay. The points are relative to the number and size of items to be collected, which you will see when you click to book.
A minimum charge of £35.50 applies and covers items worth up to a total of 6 points. Each additional point after that will be charged at £4.65 per point.
If you have WEEE or POPs items (please see bottom of page), they will be collected by a separate vehicle but on the same day, so please expect more than one visit.
Please note that, to ensure a cost-efficiency, this service operates on a minimum number of collections per week. If that number isn’t reached, we may have to rearrange your collection. We will be in touch on the previous Friday (the day before collection) if that is the case.
If you are unable to book online you can call us on 01522 873423 and we can book this on your behalf, please have your payment card to hand.
Other options
If you do not wish to pay for a collection, and aren’t eligible for the free service, you can take large and bulky items yourself to the Household Waste Recycling Centre at Great Northern Terrace, where there is no charge for disposal.
We do not collect fridges and freezers under the Assisted Bulky Collections service, if you simply have a single fridge or freezer to be removed and do not wish to use the paid service described above, it might be lower cost to call 01522 533488. Biffa make a charge of £20 and there may be a waiting list.
Persistent Organic Pollutants (POPs) and Waste Electrical and Electronic Equipment (WEEE) guidance
Due to regulations, the Council is required to collect separately any Waste Electrical and Electronic Equipment (WEEE) or any material that might contain Persistent Organic Pollutants (POPs).
For WEEE, this is any electrical items, for example: washing machines, tumble dryers, cookers, etc.
For POPs this includes, but is not limited to: sofas, armchairs, kitchen and dining chairs (if upholstered), stools and foot stools (if upholstered), office chairs, futons, bean bags, floor and sofa cushions.