Your Home

We are carrying out full stock condition surveys on all of our homes, to help plan for future improvements, maintenance and make sure all our tenants’ homes are free from hazards. These surveys are quick, simple inspections that check the condition of key parts of your property like your kitchen, bathroom, roof, windows, and more.

What to Expect

Each survey takes around 20–30 minutes. A surveyor will look at the inside and outside of your home and take photographs to help us plan future maintenance.

Who Will Visit?

Surveys are carried out by either one of our Project Officers or by our surveying contractor. You’ll be contacted in advance to arrange a convenient appointment. All surveyors carry City of Lincoln Council photo ID. If you're unsure about letting someone in, call Customer Services on 01522 881188 or our Investment Team on 01522 873679 to confirm their identity.

Why It Matters

These surveys will help us keep an up-to-date record of the condition of your home and make sure you don't miss out on the important home improvements included in our 30 year planned maintenance programme. It’s also a great chance to raise any repair concerns directly with the surveyor.

Appointments and Missed Visits

If you’ve booked an appointment and need to reschedule, please let us know as soon as possible. Repeated missed appointments mean we can’t access your home and may result in your home being excluded from our future improvement plans.

What we ask from you

To help us do the job well and safely, please:

• Be home at the time we agreed for the appointment.
• Don’t smoke while we’re in your home.
• Clear the area where the repair is needed so we can get to it easily.
• If you can’t make the appointment, let us know as soon as possible so we can book a new time.