Cost of Living Support

Financial Advice and Support

Benefits and Money Advice

We help provide confidential advice regarding your money, welfare, and benefits.  For further information please see the City of Lincoln Council Benefits and Money Advice pages.

Citizens Advice

Citizens Advice offer free, impartial advice on debt, benefits, employment, and housing problems. They can help households make sure you're getting all the support they are entitled to.  Advice Line on freephone 0800 1448848 (Monday - Friday 9am to 5pm).

Help to Claim

If residents have lost their job or seen reduced hours, they might be eligible for Universal Credit. Many in-work households do not claim as they do not know what they are entitled to.

Help to Claim is a service to help people in the early stages of a Universal Credit claim. Support is available on freephone 0800 144 8444 (Monday to Friday 8am to 6pm).

Information on Universal Credit, advance payment, and the migration from 'legacy benefits' is available at

Pension Credit

If you are of pensioner age and not in receipt of Pension Credit use this online calculator to see if you are eligible, this could boost your income up to £3,300 a year.  Pension Credit claim line 0800 99 1234.

Lincolnshire Credit Union

Credit Unions help people save money and can offer affordable loans. They are an alternative to loan sharks and pay-day lenders and can help people avoid problem debt. or call them on 0330 004 0842.

NHS Prescriptions and Health Costs

Some people are eligible for free NHS prescriptions, dental treatment, eye tests and help with other NHS costs including transport to appointments. 


Social Tariffs

Switching provider or accessing discounted social tariffs can help households save money. Ofcom are raising awareness of social tariffs from broadband and phone packages and how people can access them. 

Anglian Water offer tariffs for low-income households with up to 50% discount on water and sewage charges.

Residents should call the Extra Care Team on 0800 232 1963 and see if they are able to switch tariff or find if there are other ways Anglian Water can help with bills. 

Turn 2 us

Turn2us is a national charity providing practical help to people who are struggling financially.The Turn2us Grants Search can help you look for funds that might be able to give you a grant or other types of help.

Money Advice & Pensions Service

Government funded debt advice, budgeting tools and money advice is provided by the Money and Pensions Service.

Money Helper offers free, impartial help with money online, over the phone on 0800 138 7777 or on WhatsApp on 07701 342 744.

Debt Advice

You can access free, confidential, regulated debt advice through Step Change Debt Charity or call them on 0800 138 1111.

You could also contact National Debtline by webchat or call them on 0808 808 4000 (Monday to Friday 9am - 8pm and Saturday 9:30am - 1pm).

In Lincolnshire, Citizens Advice organisations deliver telephone and face-to-face debt support as part of national commission. This can be accessed locally through Debt helpline 0800 240 4420 (Monday to Friday 9am - 5pm).

Household Support Fund

Lincolnshire has been allocated £5.5m for the second round of the Household Support Fund. More than half of this money has already been passed to schools and early years providers to support eligible pupils. These families were provided with a one-off payment to help with food bills as and when needed. 

The remaining funding will be distributed by councils and through community organisations to individuals with an identified need. The majority – but not all – will go to low-income households of pension age. You do not need to contact your council to apply for this funding. Eligible households will instead be contacted and offered support before the end of September 2022.

Residents facing financial difficulties should visit for details of the other support available.

In May 2022, the Chancellor of the Exchequer announced that there will be a third round of the Household Support Fund to cover the period from October 2022 to March 2023.  No further information regarding Lincolnshire’s allocation and how the funding can be used is available at this time.

Once an update is available, this will be communicated on this website page.

Council Tax Support

Households on low-income with under £16,000 savings or capital (unless in receipt of Pension Credit) may qualify for a discount from their council tax bill. To find out if they are entitled, they can use the Council Tax Support Calculator and apply online.

Learn more about the City of Lincoln Council support scheme 2022 - 2023.

This page was last updated 8 July 2022.