Cost of Living Support

Financial Advice and Support

Benefits and Money Advice

We help provide confidential advice regarding your money, welfare, and benefits.  For further information please see the City of Lincoln Council Benefits and Money Advice pages.

Citizens Advice

Citizens Advice offer free, impartial advice on debt, benefits, employment, and housing problems. They can help households make sure you're getting all the support they are entitled to.  Advice Line on freephone 0800 1448848 (Monday - Friday 9am to 5pm).

Help to Claim

If residents have lost their job or seen reduced hours, they might be eligible for Universal Credit. Many in-work households do not claim as they do not know what they are entitled to.

Help to Claim is a service to help people in the early stages of a Universal Credit claim. Support is available on freephone 0800 144 8444 (Monday to Friday 8am to 6pm).

Information on Universal Credit, advance payment, and the migration from 'legacy benefits' is available at

Pension Credit

If you are of pensioner age and not in receipt of Pension Credit use this online calculator to see if you are eligible, this could boost your income up to £3,300 a year.  Pension Credit claim line 0800 99 1234.

Lincolnshire Credit Union

Credit Unions help people save money and can offer affordable loans. They are an alternative to loan sharks and pay-day lenders and can help people avoid problem debt. or call them on 0330 004 0842.

NHS Prescriptions and Health Costs

Some people are eligible for free NHS prescriptions, dental treatment, eye tests and help with other NHS costs including transport to appointments. 


Social Tariffs

Switching provider or accessing discounted social tariffs can help households save money. Ofcom are raising awareness of social tariffs from broadband and phone packages and how people can access them. 

Anglian Water offer tariffs for low-income households with up to 50% discount on water and sewage charges.

Residents should call the Extra Care Team on 0800 232 1963 and see if they are able to switch tariff or find if there are other ways Anglian Water can help with bills. 

Turn 2 us

Turn2us is a national charity providing practical help to people who are struggling financially.The Turn2us Grants Search can help you look for funds that might be able to give you a grant or other types of help.

Money Advice & Pensions Service

Government funded debt advice, budgeting tools and money advice is provided by the Money and Pensions Service.

Money Helper offers free, impartial help with money online, over the phone on 0800 138 7777 or on WhatsApp on 07701 342 744.


Debt Advice

You can access free, confidential, regulated debt advice through Step Change Debt Charity or call them on 0800 138 1111.

You could also contact National Debtline by webchat or call them on 0808 808 4000 (Monday to Friday 9am - 8pm and Saturday 9:30am - 1pm).

In Lincolnshire, Citizens Advice organisations deliver telephone and face-to-face debt support as part of national commission. This can be accessed locally through Debt helpline 0800 240 4420 (Monday to Friday 9am - 5pm).

Household Support Fund

The Government has announced that a third Household Support Fund (HSF) grant will be made available to county councils and unitary authorities in England to support those most in need. 

The Government has announced that a third Household Support Fund (HSF) grant will be made available to county councils and unitary authorities in England to support those most in need.
The original HSF grant ran from 6 October 2021 to 31 March 2022. Lincolnshire County Council received £5.46m and a further £5.46m during 1 April 2022 to 30 September 2022.

We are pleased to have been allocated £5.46m for this third round of the HSF, which covers the period from 1 October 2022 to 31 March 2023. This time, the government has not ringfenced any of this funding for particular groups of people. However, local authorities are asked to give particular consideration to groups who may not have benefitted from any of the recent cost of living support. In terms of the type of support, the government has asked local authorities to prioritise supporting households with energy costs, food, essentials linked to energy and water, and wider essentials.

Lincolnshire County Council has worked in partnership with district councils to identify and agree the most appropriate methods for distributing this funding. In Lincolnshire, our plans include using 56% of the grant to fund support for children and young people eligible for free school meals, two-year-old early years entitlement and early years pupil premium. This funding will be allocated through schools and early years providers to eligible families via a one-off payment of £100 per child. It is expected that families will receive this support before the end of November 2022. In addition, 1% of this funding will provide support to children in care in supported living accommodation. 

The seven district councils across Lincolnshire will collectively distribute approximately 25% of the grant funding to households in receipt of housing benefit only as this is a group where some of these customers have not benefited from other recent cost of living support. If you are eligible, you will receive a letter from your district council giving further details - you do not need to contact the council as they will contact you if you have been identified as entitled. 
The remaining funding will be made available to support other households in need.

City of Lincoln Council is working with a range of local organisations to try and help meet the needs of our communities. We appreciate that not all households will be eligible for support. However, the government have put a number of arrangements in place, and this is just one. You can access your district council’s website using the following links:

Residents facing financial difficulties can also visit for details of the other support available.

In addition, there is a Holiday Food and Activity programme for children eligible for benefits-related free school meals.

If you are finding it difficult to manage at this difficult time, please remember Citizens Advice offer free, confidential and impartial advice to everyone to find a way forward whatever problem you may face.  So please call their national advice line 0800 144 8848.

How we have used personal information to identify eligible households/individuals, to provide targeted support to those most in need 

For the Early Years element of the funding and associated entitlements, information is provided to us via parents’ declarations, for the purpose of checking eligibility.

For free school meal eligible (FSM) children, we have used information from parental FSM applications.

For the children in care element of fund distribution, we have used information held within children’s services to identify eligible recipients.

For the housing benefit only element of fund distribution, the Department for Work and Pensions, LCC and district councils have worked together according to government guidance, using benefits data and address identifiers about eligible residents in Lincolnshire. This has helped us to ensure the grant funding is targeted appropriately and to facilitate payments under local arrangements. 

Information is processed by us in order to perform our tasks carried out in the public interest and in the exercise of our official authority. We are required to retain your information for as long as is necessary, after which it will be securely destroyed. We have retention schedules in place that set out in detail how long information will be held for. 

Your information rights 

You have several rights in relation to the information that the council holds about you. For more information about how we handle personal data, your rights, when they might apply and how to make a request to exercise them, please see our customer privacy notice and Privacy Notice Directory. 

Council Tax Support

Households on low-income with under £16,000 savings or capital (unless in receipt of Pension Credit) may qualify for a discount from their council tax bill. To find out if they are entitled, they can use the Council Tax Support Calculator and apply online.

Learn more about the City of Lincoln Council support scheme 2022 - 2023.


Help for households

Countries around the world are facing rising goods and energy prices, inflation and cost of living pressures after the pandemic and matters such as the unrest in Ukraine.

We know people are worried so the government is offering help for households. See what cost of living support you could be eligible for on the Government help for households webpages

Page updated 16 December 2022.