Covid-19: Latest Updates

Affected City of Lincoln Council Services

England is under national lockdown: Stay at Home

Check Restrictions >

City Hall Opening Hours 

We are open for essential appointments and limited hours. 

To book your appointment call 01522 881 188

To protect our customers and staff

  • Strict social distancing measures will be put in place 
  • Appointments will be staggered to reduce footfall 
  • Staff will be located by the entrance to ensure no one enters without an appointment or before their scheduled time
  • Staff will offer guidance on how to request an appointment
  •

Public Toilets

For the latest updates please check the public toilet directory before you travel. 


We have a team working to ensure we have the staff and processes in place to get the financial support out to businesses as quickly as possible to provide the help needed.

If you want to raise any issues with us or ask any questions, please contact us by email


Business Rates

Following the announcement by government on business rate relief we are currently awaiting the full detail on how this will work.

More information can be found at 

When we have this information we will put it on our website and social media.

You will have been sent a business rate bill previously which will be replaced in due course if you are entitled to this relief.

In the meantime, we will be proactively cancelling business rate direct debit payments due in April 2020 for all businesses likely to fall into the categories entitled to relief.

For all other enquiries 

If you are unable to make any current business rate payments then please contact us at or call on 01522 873 342


Council Tax

Please only contact us by telephone if it is essential.

You can e-mail your enquiry to the Council at

Please be sure to include your name, address and account number in the message. 

If you are calling to report a change in your circumstances, there are a number of electronic forms available for you to do this on the Council’s website.

Please be aware that if you call City of Lincoln Council, you will encounter delays in getting through to our team.


Housing Benefit and Council Tax Support

If you need to contact the Benefits department please e-mail us at


Housing Allocations 

We are going to trial 2 bid cycles for City of Lincoln Council properties, the first of which will start on 12th of August and the 2nd on 26th August 2020. Bids can be placed online or over the telephone.

No bids can be placed in person at City Hall. After these 2 bid cycles, we will review the current position to see if further bid cycles can continue, if any issues have been raised and if we have insufficient properties to advertise (with limited people moving at this time), we will stop bid cycles again and revert back to direct matching.

Housing Association properties will continue to be advertised in the normal way.

City Hall is open for a limited service on an appointment only basis.  Appointments will only be offered on an exceptional basis for matters that cannot be dealt with by telephone or email.  No ‘walk-in’ service will be available for the Housing Solutions Team.

If you require assistance please see the contacts below:

For allocations or homeless queries contact or call 01522 873 777

For anyone new to rough sleeping contact P3 Street Outreach

For any professional partner requiring an assessment for a service user please contact



Housing allocations are currently on hold until the Government makes changes to the social distancing rules.

If you are in a crisis situation and have nowhere to sleep tonight please call our Emergency Homelessness line on 01522 544 813.


Protecting your Waste Collection Services

City of Lincoln Council in partnership with Biffa are striving to maintain your waste collection services throughout this difficult time.

Unfortunately, we are experiencing some access problems caused by parked cars, which we understand may be due to more people either self-isolating or working from home.

We ask if you could please leave at least 9 foot 6 inches (2.9metres) between parked cars on the opposite side of your street on your respective bin collection days. Thank you.

Please ensure your waste is presented for collection before 7am on the days of collection, you may wish to put it out the night before.


Important Communication Regarding All Waste Services

The City Of Lincoln Council and Biffa are working in partnership to maintain your waste collection services, please see our latest update below.

  • Refuse Black Bin / purple sacks collections to continue as normal
  • Recycling Brown Bin collections to continue as normal  
  • Garden Waste Green Bin to continue as normal. 

Please present all waste for collection by 7am on the day of collection or the night before your collection is due.  It is important that you remove your bin from the street on to your own property following your scheduled waste collection.


Assisted Bulky Waste Collections

This service continues as normal all bookings must be processed through Customer Services by calling 01522 873 423


Street Cleansing

  • We will continue to provide street cleansing and litter picking services within the city centre and likewise around the rest of the city, but litter pickers on foot will be reduced throughout the city as a whole. 
  • We will continue to provide mechanical sweepers on your normal routine cleansing schedules. 
  • We will endeavour to keep you updated where possible and would like to thank you for your patience and understanding.


Coronavirus Guidance for Lincoln Crematorium and Cemeteries

Please note that from Thursday 26 March 2020, to comply with the Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 and to help fight the spread of the coronavirus, we will be implementing the following changes to the service that we offer at Lincoln Crematorium and Cemeteries.

Find out more information at