Affected City of Lincoln Council Services
City Hall Opening Hours
We will see customers for enquiries about our services by pre-booked appointment only.
To book your appointment, first check our opening hours and then call 01522 881 188.
We have a team working to ensure we have the staff and processes in place to get the financial support out to businesses as quickly as possible to provide the help needed.
If you want to raise any issues with us or ask any questions, please contact us by email firstname.lastname@example.org
More information can be found at lincoln.gov.uk/support
If you are unable to make any current business rate payments please contact us at email@example.com or call on 01522 873 342
Please only contact us by telephone if it is essential. You can e-mail your enquiry to firstname.lastname@example.org.
Please be sure to include your name, address and account number in the message.
If you are calling to report a change in your circumstances, there are a number of electronic forms available for you to do this on the Council’s website.
Please be aware that if you call City of Lincoln Council, you may encounter delays in getting through to our team.
Housing Benefit and Council Tax Support
If you need to contact the Benefits department please e-mail us at email@example.com
Housing Association properties will continue to be advertised in the normal way.
City Hall is open on an appointment only basis.
Appointments will only be offered on an exceptional basis for matters that cannot be dealt with by telephone or email. No ‘walk-in’ service will be available for the Housing Solutions Team.
If you require assistance please see the contacts below:
For allocations or homeless queries contact firstname.lastname@example.org or call 01522 873 777
For any professional partner requiring an assessment for a service user please contact email@example.com
Housing allocations are currently on hold until the Government makes changes to the social distancing rules.
If you are in a crisis situation and have nowhere to sleep tonight please call our Emergency Homelessness line on 01522 544 813.
If someone is currently rough sleeping within the City you need to call 01522 873 351 or email firstname.lastname@example.org
A member of the Rough Sleeping Team will then make contact with you in order to assist.
Assisted Bulky Waste Collections
This service continues as normal all bookings must be processed through Customer Services by calling 01522 873 423