Coronavirus support and services

Affected City of Lincoln Council Services

City Hall Opening Hours 

We will see customers for enquiries about our services by pre-booked appointment only.

To book your appointment, first check our opening hours and then call 01522 881 188.


We have a team working to ensure we have the staff and processes in place to get the financial support out to businesses as quickly as possible to provide the help needed.

If you want to raise any issues with us or ask any questions, please contact us by email


Business Rates

More information can be found at 

If you are unable to make any current business rate payments please contact us at or call on 01522 873 342


Council Tax

Please only contact us by telephone if it is essential. You can e-mail your enquiry to

Please be sure to include your name, address and account number in the message. 

If you are calling to report a change in your circumstances, there are a number of electronic forms available for you to do this on the Council’s website.

Please be aware that if you call City of Lincoln Council, you may encounter delays in getting through to our team.


Housing Benefit and Council Tax Support

If you need to contact the Benefits department please e-mail us at


Housing Allocations 

Housing Association properties will continue to be advertised in the normal way.

City Hall is open on an appointment only basis.  

Appointments will only be offered on an exceptional basis for matters that cannot be dealt with by telephone or email.  No ‘walk-in’ service will be available for the Housing Solutions Team.

If you require assistance please see the contacts below:

For allocations or homeless queries contact or call 01522 873 777

For any professional partner requiring an assessment for a service user please contact


Housing allocations are currently on hold until the Government makes changes to the social distancing rules.

If you are in a crisis situation and have nowhere to sleep tonight please call our Emergency Homelessness line on 01522 544 813.

If someone is currently rough sleeping within the City you need to call 01522 873 351 or email

A member of the Rough Sleeping Team will then make contact with you in order to assist.

Assisted Bulky Waste Collections

This service continues as normal all bookings must be processed through Customer Services by calling 01522 873 423

Guidance for Lincoln Crematorium and Cemeteries