Covid-19: Latest Updates

Housing Repairs During Covid-19

Our Housing Repairs Service is currently only carrying out emergency repairs during the COVID-19 pandemic.

  • Emergency repairs are classed as any repair that is necessary to avoid danger to the health and safety of residents or serious damage to the structure of a building
  • We will also continue to refurbish certain empty properties for those in the greatest need
  • Urgent and Routine repairs will be logged for when the normal service resumes.

Emergency work is considered to be:    

  • Toilet blockage or toilet unable to be flushed. Please note: as a temporary measure all working toilets can be flushed by using a bucket of water    
  • Serious storm, accident or flood damage to room, due to leak    
  • Dangerous structures
  • Serious electrical faults, total loss of power
  • Total loss of water supply
  • Major water leak (which is causing a flood)
  • Blocked flue to a boiler or open fire
  • Overflows and taps continually running
  • Smoke alarm constantly sounding
  • Where the property cannot be secured (eg: insecure low level window and doors)
  • Regaining entry where a tenant is accidentally locked out. However a charge is likely to be made in this instance.

For further information please go to

Gas Safety Checks in Council Homes

We are required by law to carry out a yearly gas safety check at each of our council homes, this is to check all gas appliances are working properly and don’t pose a risk to tenants. 

The government has informed us that we must continue to do these safety checks in line with Government Covid-19 regulations.

If possible please allow us access to your home to carry out this check and respond to any requests from us to book an appointment.