Covid-19: Latest Updates

City of Lincoln Council

Covid-19 latest

From Saturday 4 July, the latest round of government restrictions will ease and allow people in England that aren’t in a local lockdown to visit pubs and restaurants, museums, hairdressers, libraries, cinemas, and take part in group meetings at places of worship. People will also be able to visit hotels and campsites and holiday in the UK. 

With the announcement that hospitality can reopen, we have been working with our partners to ensure that the city is safe and vibrant for visitors to return to. A lot of prior planning and hard work has already been done in the short lead up to tomorrow to ensure that businesses are prepared to welcome customers back safely. 

On Saturday 4 and Sunday 5 July, city council officers, working alongside Lincoln BIG Wardens, health professionals and Lincolnshire Police, will be actively patrolling the city centre and Bailgate areas from mid-afternoon through into the night time economy. 

We will be working collaboratively to support the safe reopening of the hospitality sector. The operational team members on the ground are tasked with being ambassadors of the city, being easily identifiable, signposting visitors and engaging with those using the city centre. 

In addition to the opening up of pubs, restaurants etc, from 4 July, friends and family will be able to spend time indoors or outdoors with another household while following the socially distancing one meter plus guidance. When meeting outdoors, people can meet up to five people from more than two households but when meeting indoors it must be kept to two households only. Support bubbles will count as one household. 

Those who have been shielding remain vulnerable and should continue to take precautions, but guidance has now been updated to allow them to leave home providing they follow social distancing guidelines. 

Public Toilets

Due to resources and Coronavirus, the only public toilets currently open are located at the Bus Station/Lincoln Central, and Castle Square Car Park, Drury Lane.

For the latest updates please check the public toilet directory before you travel. 

City Hall Open for Essential Appointments

City Hall is open for essential appointments and limited hours.

To protect our customers and staff

  • Strict social distancing measures will be put in place 
  • Appointments will be staggered to reduce footfall 
  • Staff will be located by the entrance to ensure no one enters without an appointment or before their scheduled time
  • Staff will offer guidance on how to request an appointment
  •

To book your appointment please call us on 01522 881 188


We have a team working to ensure we have the staff and processes in place to get the financial support out to businesses as quickly as possible to provide the help needed.

If you want to raise any issues with us or ask any questions, please contact us by email


Business Rates

Following the announcement by government on business rate relief we are currently awaiting the full detail on how this will work.

More information can be found at 

When we have this information we will put it on our website and out through social media.

You will have been sent a business rate bill previously which will be replaced in due course if you are entitled to this relief.

In the meantime, we will be proactively cancelling business rate direct debit payments due in April 2020 for all businesses likely to fall into the categories entitled to relief.

For all other enquiries 

If you are unable to make any current business rate payments then please contact us at or call on 01522 873 342


Council Tax

Please only contact us by telephone if it is essential.

You can e-mail your enquiry to the Council at

Please be sure to include your name, address and account number in the message. 

If you are calling to report a change in your circumstances, there are a number of electronic forms available for you to do this on the Council’s website.

Please be aware that if you call City of Lincoln Council, you will encounter delays in getting through to our team.


Housing Benefit and Council Tax Support

If you need to contact the Benefits department please e-mail us at


Housing Allocations 

We are going to trial 2 bid cycles for City of Lincoln Council properties, the first of which will start on 12th of August and the 2nd on 26th August 2020. Bids can be placed online or over the telephone.

No bids can be placed in person at City Hall. After these 2 bid cycles, we will review the current position to see if further bid cycles can continue, if any issues have been raised and if we have insufficient properties to advertise (with limited people moving at this time), we will stop bid cycles again and revert back to direct matching.

Housing Association properties will continue to be advertised in the normal way.

City Hall is open for a limited service on an appointment only basis.  Appointments will only be offered on an exceptional basis for matters that cannot be dealt with by telephone or email.  No ‘walk-in’ service will be available for the Housing Solutions Team.

If you require assistance please see the contacts below:

For allocations or homeless queries contact or call 01522 873 777

For anyone new to rough sleeping contact P3 Street Outreach

For any professional partner requiring an assessment for a service user please contact



Housing allocations are currently on hold until the Government makes changes to the social distancing rules.

If you are in a crisis situation and have nowhere to sleep tonight please call our Emergency Homelessness line on 01522 544 813.


Protecting your Waste Collection Services

City of Lincoln Council in partnership with Biffa are striving to maintain your waste collection services throughout this difficult time.

Unfortunately, we are experiencing some access problems caused by parked cars, which we understand may be due to more people either self-isolating or working from home.

We ask if you could please leave at least 9 foot 6 inches (2.9metres) between parked cars on the opposite side of your street on your respective bin collection days. Thank you.

Please ensure your waste is presented for collection before 7am on the days of collection, you may wish to put it out the night before.


Important Communication Regarding All Waste Services

The City Of Lincoln Council and Biffa are working in partnership to maintain your waste collection services, please see our latest update below.

  • Refuse Black Bin / purple sacks collections to continue as normal
  • Recycling Brown Bin collections to continue as normal  
  • Garden Waste Green Bin to continue as normal. 

We are not yet in a position to commence taking new subscriptions for the 2020 to 2021 service which starts in July but will keep you updated

Please present all waste for collection by 7am on the day of collection or the night before your collection is due.  It is important that you remove your bin from the street on to your own property following your scheduled waste collection.


Assisted Bulky Waste Collections

Unfortunately, this service will have to stop and no more bookings can be made.  The last collections will be those booked for 25/03/2020.  This arrangement is until further notice.


Street Cleansing

  • We will continue to provide street cleansing and litter picking services within the city centre and likewise around the rest of the city, but litter pickers on foot will be reduced throughout the city as a whole. 
  • We will continue to provide mechanical sweepers on your normal routine cleansing schedules. 
  • We will endeavour to keep you updated where possible and would like to thank you for your patience and understanding.


Coronavirus Guidance for Lincoln Crematorium and Cemeteries

Please note that from Thursday 26 March 2020, to comply with the Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 and to help fight the spread of the coronavirus, we will be implementing the following changes to the service that we offer at Lincoln Crematorium and Cemeteries.

Find out more information at