Public Protection and Antisocial Behaviour Team privacy notice
To provide our services effectively, the City of Lincoln Council must collect, store, and use some of your personal information. We take your privacy seriously and handle your data in line with strict legal requirements.
How We Handle Your Personal Data
As the Data Controller, the City of Lincoln Council is responsible for how your information is used. We must ensure that your data is:
- Used fairly, lawfully, and transparently
- Processed only for specific purposes and never in ways that are incompatible with those purposes
- Accurate, with any errors corrected promptly
- Limited to what is necessary for us to carry out our duties
- Held only for as long as needed, usually six years (in line with the Limitation Act 1980)
- Stored securely and protected from unauthorised access
What Personal Data Do We Collect?
When you make a complaint, we collect and use personal information so we can log it, investigate it, and keep you updated. This may include:
- Your name
- Your address
- Details about how the issue affects you
- Any vulnerabilities you have shared with us
- Notes about relevant circumstances you have described
- Information about other occupants in your home
Why We Use Your Data (Legal Basis)
We process your data to carry out our statutory duties. The table below outlines examples of the types of issues we handle and the legislation that allows us to do so. (This list is not exhaustive.)
| Category | Legislation |
|---|---|
| Accumulations of waste |
Prevention of Damage by Pests Act 1949 |
| Animal licensing |
The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 |
| Animal welfare |
Animal Welfare Act 2006 |
| Anti-social behaviour |
Anti-Social Behaviour Crime and Policing Act 2014 |
| Bonfire or chimney smoke |
Environmental Protection Act 1990 |
| Dangerous dogs |
Dangerous Dogs Act 1991 |
| Dog fouling |
Dogs (Fouling of Land) Act 1996 Environmental Protection Act 1990 |
| Drainage issues |
Building Act 1984 |
| Filthy or verminous properties |
Public Health Act 1936 |
| Fly-tipping or incorrect disposal of waste |
Control of Pollution Act 1974 Environmental Protection Act 1990 |
| Light nuisance |
Environmental Protection Act 1990 |
| Noise nuisance |
Anti-Social Behaviour Crime and Policing Act 2014 Control of Pollution Act 1974 Environmental Protection Act 1990 Noise Act 1996 |
| Rats or mice |
Prevention of Damage by Pests Act 1949 |
How We Use Your Data
- Investigate your complaint
- Keep you informed about our actions
- Request additional information or evidence if needed
- Check whether circumstances have changed
- Ensure you receive any relevant support
We do not share your information with the subject of your complaint unless you give permission and it is essential to the case. In safeguarding, hate crime, or domestic abuse situations, we may share your information with safeguarding partners or the police to protect you or others.
How Long We Keep Your Data
In most cases, we keep your information for six years. Some cases may require different retention periods, outlined in our data retention schedules.
View our data retention schedule
Who We Share Your Data With
We will not share your personal data without your consent unless required by law or processed on our behalf. We have formal Information Sharing Agreements with partners such as:
- Lincolnshire Police
- Safer Lincolnshire Partnership
- University of Lincoln
- Wellbeing Lincs
Your Rights
You have the right to request access to your data, ask for corrections, request restrictions, request deletion (in certain cases), and object to processing where not legally required.
If you have concerns or wish to exercise your rights, please contact our Data Protection Officer. You may also complain to the Information Commissioner’s Office.