How we deal with repairs

Priority (1-day) repairs

Our 1-day repair service is here to keep you safe and secure all the time. This service is for emergencies and is meant to make your home safe. While we will do a full repair if we can, the main goal is to make your home safe and secure. 

We try to come and fix these problems within 24 hours after you tell us about them. 

 

Priority (1-day) repairs are those that: 

  • Present an immediate danger to people 

  • Leave tenants without essential services, like heat and power 

  • Risk major damage, such as from a serious flood 

  • Leave property unsecure, like broken windows and locks 

  • Pose a health and safety risk