Damp and mould
Damp happens when water or moisture builds up in your home. Mould is a type of fungus that grows well in damp places. They can be separate, but they often show up together.
If you see damp or mould in your home, tell us right away. When you report damp and mould to us, we will visit you within 72 hours to inspect it.
After we inspect your home, we will arrange a repair to fix it. We aim to finish the repair within 20 days of our inspection.
There are a few different types and causes of damp:
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Rising damp - moisture from the ground moving up through the walls of your home
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Penetrating damp - water coming into your home through damaged roofs, walls, or windows
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Condensation - warm, moist air hitting a cold surface and forming water droplets
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Poor ventilation – blocking air vents and not opening windows
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Humidity – everyday activities like cooking, bathing and drying clothes causing a build-up of moisture in the air
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Your home being too cold - cold areas in your home causing condensation
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Leaking pipes – water building up in walls and floors
You can help reduce damp in your home by:
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Opening windows to keep your home well ventilated
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Covering pans when cooking to reduce humidity, and using your extractor fan
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Hanging washing outside if possible, or in a room with the door closed and a window open or extractor fan on
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Keeping your home warm, if you are able to
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Drying wet surfaces regularly (windows, windowsills, and kitchen worktops)
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Keeping your extractor fan on or opening a bathroom window for 20 minutes after showering or bathing
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Venting your tumble dryer to the outside
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Leaving bedroom windows slightly open at night
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Keeping kitchen and bathroom doors closed to prevent moisture from spreading
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Leaving a gap between large furniture and walls for ventilation