When will you receive a response from us?
We must comply with your request within one month of us receiving this. This period can be extended by us in certain circumstances up to a further two months (three months in total). This extension is only allowed if your request is complex or lengthy. The number of requests can be considered in relation to complexity.
We would need to inform you of any extension to the time limit to respond within one month of receiving your request. We would also need to explain to you why we consider the extension is necessary.