How will your request be processed and will you be charged a fee?
- There is no fee for you to make a request. However, we may charge a reasonable administration fee if your request is unfounded or excessive, such as, you have requested the data repeatedly from us before.
- We may charge you an administration fee to provide you with copies of data you have already been provided with.
- If we consider your request is unfounded or excessive, particularly repetitive the law says we are also allowed to refuse your request.
- Where we hold a large amount of data about you, we are allowed to ask you what the information you are requesting relates to. Whilst we seek this clarification from you the clock stops on the time limit to respond. This will then assist in narrowing our search, which will help you receive the correct data more easily.
- Our search for data must only be reasonable and proportionate.
- If we refuse your request we must explain why to you, within one month of us receiving your request.
- We must also inform you as with any request of your right to complain to the Information Commission.